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Rethinking the Bank Branch in a Digital World – Darrell Rigby, and Mike Baxter – Harvard Business Review

Due to trust and complexity of products, HBR’s view is that “brick and mortar” branches are not going away. May not see as many, but banks will have”digical” locations which are a combination of physical and digital technologies. In 1998, at Citi, during the dot com days, we discovered this phenomena when we launched a branchless financial services business. Even though we tried to populate our “Knowledge (call) Centers” with “rocket scientists,” providing them with state of the art CRM technology — customers desired some sort of physical presence

Rethinking the Bank Branch in a Digital World – Darrell Rigby, and Mike Baxter – Harvard Business Review.

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19 Lessons From Heatmap Tests – Business Insider

These eye tracking heat-maps and visualizations can help you better organize and arrange the most important content on you webpage and adds

19 Lessons From Heatmap Tests – Business Insider.

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Global Solution Networks

Global Solution Networks is Don Tapscott’s most recent platform, he is one of the world’s leading authorities on innovation, media, and the economic and social impact of technology. Don has authored or co-authored Paradigm Shift, The Digital Economy and Wikinomics, the best-selling management book

Global Solution Networks.

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Russian Hackers Amass Over a Billion Internet Passwords – NYTimes.com

Something strange happened in Russian culture in the transition from Communism to a “democracy.” It bred a whole subset of hard core, bright criminals. They need to channel that talent and stop competing to be the worlds biggest criminals.

Russian Hackers Amass Over a Billion Internet Passwords – NYTimes.com.

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eMerge Americas

Session videos from emerge Americas startup conference

eMerge Americas.

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Audio/Video: Arts | Aspen Ideas Festival

Wide ranging topics of discussion and interesting conversations with many thought leaders

Audio/Video: Arts | Aspen Ideas Festival.

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How Wal-Mart and Google could steal young customers from traditional banks

Banks, beware, I believe the biggest Trojan horse is Apple, given their App Store and iTunes customer base.

How Wal-Mart and Google could steal young customers from traditional banks.

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The Right Way to Answer “What’s Your Greatest Weakness?” – David Reese – Harvard Business Review

The Right Way to Answer “What’s Your Greatest Weakness?”

via The Right Way to Answer "What's Your Greatest Weakness?" – David Reese – Harvard Business Review.

What a novel idea — honesty!

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The Origins of Office Speak – The Atlantic

The Origins of Office SpeakWhat corporate buzzwords reveal about the history of workand what a corporate-buzzword quiz reveals about you

via The Origins of Office Speak – The Atlantic.

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High-Tech Maker Spaces: Helping Little Startups Make It Big : All Tech Considered : NPR

Throughout the country, in tech savvy areas, High-Tech Maker spaces are sprouting to facilitate the development of innovation and start-ups who manufacture “things”

High-Tech Maker Spaces: Helping Little Startups Make It Big : All Tech Considered : NPR.

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